When you change your phone or install FaxApp again, it is possible that the app may not recognize your existing active subscription. To fix any such situation, please follow:
- Make sure you are using the same Apple ID on your iPhone/iPad with which you subscribed to a plan.
- Make sure you have an active subscription.
- Open FaxApp.
- Follow the screen to get a subscription plan when you try to send the first Fax.
- On the screen, instead of selecting a plan, tap on the Restore button on the bottom right.
- This will try to recognize your existing active subscrioption. If it is found with Apple, the app will be restored with that subscription and show the home screen.
- In case your subscription is expired or never subscribed, it will show a message and display the same screen so you can purchase a plan.