Subscription and payments are handled through Apple. Only Apple can process refunds for purchases made through an Apple iTunes account.
If you’d like a refund, you must request a refund from Apple. Apple sets their own refund policies. To do so, you can refer guide from Apple or follow the below steps.
- Visit https://reportaproblem.apple.com/
- Sign in with your Apple ID.
- Click “Report a Problem” on the relevant app.
- Follow the further instructions by Apple.
We also recommend that you cancel your subscription to prevent being charged again next cycle. To do so, please follow the instructions from Apple.
If you are facing difficulty in using or observing an issue, then please report to us with details so we can provide support. Our global delivery team of engineers is working 24 by 7 to make the app relevant and bug-free.